A few notes before we dive in
- Understand the big picture of what is going on. You don't need to memorise anything — just take it in.
- Note any questions you have and I can answer them at the end.
- I'll summarise some key takeaways for you, so just sit and enjoy! But don't fall asleep — you'll miss out on seeing how people's lives are impacted and matter in the early stages of our church.
Every person entering our church through our 15 Inroads receives a Warm Hug from Ps Sam and Jess as they discover the flourishing life found in Jesus through the Local Church at C3 Toronto.
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Training Slides ↗
The full scope and complexity of Project Orchestra lives on Miro. Every inroad is mapped out end-to-end — from the moment someone signs up, to the automated emails, to the human follow-up calls, all the way through to completion. Here's an overview of what that looks like:
This is Project Orchestra — every column is one of our 15 inroads, mapped end-to-end. Each one has its own email templates, call scripts, automated triggers, and assigned people. The green dots mean it's live and running. The red dot (Events) means it's currently being built.
It's complex because people are complex — and we believe every single person deserves to be followed up on with care.
The rest of this presentation is structured around this framework — Everyone, Hug, and Warmth — and how they work together to make sure every single person is reached.
People Flow Inroads
Every way someone can enter our church is mapped, tracked, and followed up on — across all locations. No one falls through the cracks.
- Connect Card
- Connect Groups
- Teams
- New Families — Kids
- Junior Youth
- Senior Youth
- New Givers
- Baptism
- Child Dedications
- Pastoral Care
- Events
Working on it now - Website
- Contact Email
- Podium
- Social Media
Connection Workflow
Teams Workflow
Every person who enters through an inroad receives a personalised, warm email — automatically. These are crafted to feel personal, not automated. Here's what they look like.
Each of the 15 inroads has its own tailored email template — all sent from the team on behalf of Ps Sam & Jess.
Every location has Inroad Leads and Default Assignees who carry the heart of follow-up.
People activated across this project
Inroads Leads, default assignees, and call teams across all locations| Flow | Type | Inroads Lead | Default Assignee |
|---|---|---|---|
| Connect Card | Connection | Zviko | Tania |
| Kids New Family | Connection | Zviko | Sarah Sam TBD |
| Junior Youth New Family | Connection | Zviko | Kenwyn |
| Senior Youth New Family | Connection | Zviko | — |
| Baptism | Connection | Zviko | Piraveena |
| Child Dedication | Connection | Zviko | Maddy Newkirk |
| C3 Kids | Team | Tania | Elena Norton |
| Hospitality | Team | Tania | Tomi Jaiyeloa |
| Hosting | Team | Tania | Myles Ramsey |
| Worship | Team | Tania | Jestine Allen |
| Service Production | Team | Tania | Vince Nwobodo |
| Production | Team | Tania | Teju Agbola |
| Creative | Team | Zviko | Caris |
| Events | Team | Zviko | Holly-beth Fudger |
| Youth | Team | Zviko | Kenwyn |
| Love This City | Team | Zviko | Moses |
Every inroad is tracked with live dashboards so we can see who's coming in, where they're at in the process, and where we need to improve.
As this is getting off the ground and goes live — what I need your help with as a staff team + coach cohort:
- If someone does not feel trained — We have a team ready to train them. Connect them to our inroad reps.
- If someone tells you "no one ever reached out to me" — Ask more details: when and where, and let our relevant inroad person know so we can follow up. The best response is: "Oh that's not our heart — let me make sure you are connected to the right person."
- We have a team working to have this live and working properly. It's an orchestra. Lots of moving parts.
- Connect Card → I'm New section of Website
- Connect Group → Connect Group Page
- Team → Teams Page, sign up directly to the team. No Team Orientation required.
- New Family → Kids / Youth
- New Giver
- Baptism → Coming up
- Child Dedications → Coming up
- Pastoral Care / Benevolence → Bottom of Menu page
- Events → Online
Own It > Relying on Inroads Follow-up Team
- Don't just fully rely on the inroads follow-up team — there is still a substantial percentage of people we don't successfully connect with on the phones. So if you can do it in person and not send it to the connect card follow-up team, this is way better.
- Point people to the Right Team or take them to Team Orientation.
- Help them find the Right Connect Group — don't just say "sign up." Connect them yourself, and if you can't, show them how to fill out a Connect Card.
- If you hear someone didn't get reached out to — point them to the inroad! Let us know so we can close the gap.
- Glance at the names on the inroads list — if someone you coach is on that list, it's worth asking them how they're doing.