Before We Start
A few notes before we dive in
Inroads → Discipleship Pathway
- Understand the big picture of what is going on. You don't need to memorise anything — just take it in.
- This will bring alignment to everyone — whatever stage you feel you're at in your knowledge of Inroads.
- Note any questions you have and I can answer them at the end.
- I'll summarise some key takeaways for you, so just sit and enjoy! But don't fall asleep — you'll miss out on seeing how people's lives are impacted and matter in the early stages of our church.
The Mission
Every person entering our church through our 15 Inroads receives a Warm Hug from Ps Sam and Jess as they discover the flourishing life found in Jesus through the Local Church at C3 Assembly.
The Framework
Three Commitments
01
Everyone
Consolidated workflows across all locations — no one falls through the cracks.
02
Hug
Personalised warm communication at every touchpoint — emails, calls, and follow-ups.
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03
Warmth
Real human connection — leadership-driven calls and personal follow-through.
Training Slides ↗
01 · Everyone
People Flow
15
People Flow Inroads
Every way someone can enter our church is mapped, tracked, and followed up on — across all locations. No one falls through the cracks.
All 15 Inroads · 5 Categories
Discipleship Pathway
- Connect Card
- Connect Groups
- Teams
~162 avg/wk
Family Ministries
- New Families — Kids
- Junior Youth
- Senior Youth
- New Givers
~19 avg/wk
Ministries
- Baptism
- Child Dedications
- Pastoral Care
~12 avg/wk
Seasonal
- Events
Working on it now - Website
- Contact Email
AI Bot in development — FAQ responses, form routing & human handoff
Broadcast
- Podium
- Social Media
AI Bot in development — FAQ responses, form routing & human handoff
01 · Everyone
How It Works — Standard Workflows
Connection Workflow
Typical People Flows are Connect Card and New Families
✉
Auto
Welcome Email
Sent immediately on sign-up
☎
Human
Initial Follow-up Call
Within 48 hours of sign-up
⏳
Human
Awaiting Response
Logged if no reply after first call
✉
Auto
Awaiting Response — 7 Days
Auto email sent after 7 days with no reply
✓
Successful
Connection Made!
Marked Completed
✗
Unsuccessful
Connection Not Made
No response after follow-up attempts
Automated
Human
Completed
Teams Workflow
Teams only
✉
Auto
Welcome Email
Sent immediately on sign-up
☎
Human
Team Interest Call
Within 48 hours of sign-up
⏳
Human
Awaiting Response — 14 Days
Logged if no reply after first call
📋
Human
Roster Team Support / Attend Team Orientation
Rostered for a Sunday or attends Team Orientation
✉
Auto
Awaiting Two Roster Completions
Auto email if no reply · moves to complete after 14 days
✓
Successful
Team Member Onboarded
Marked Completed
✗
Unsuccessful
Team Member Not Onboarded
Did not complete onboarding
Automated
Human
Completed
Events Workflow
A shared timeline — Events Comms Team and Inroads aligned around the same beats. Events handles broadcast comms; Inroads picks up the "I'm New" handoff.
Events Comms Team
Timeline
Inroads
Pre-Event
Registration opens
Registration
Event Registration Open
Includes "I'm New" checkbox — flagged for Inroads handoff
Auto · Email
Pre-Event Comms
Reminder + logistics email to all registrants
Weekend
Event happens
★ Event Weekend
Weekend Event
The event happens — attendance & "I'm New" selections captured
Day 1
Post-event · Monday
Auto · General/All
Post-Event Day 1 Email
"Thanks for coming" — sent to all attendees
📱 Podium · Text
Podium Text Broadcast
SMS to people who selected "I'm New" — opt-out option for Podium-only follow-up
↳ Handoff
"I'm New" Cards Created
Inroads receives the handoff list — cards opened for follow-up
Midweek
By Wednesday
Human · Call
Initial Call
Personal call from the team — only people who didn't opt to keep getting Podium texts
Friday
Week wraps · cards close
Auto · General/All
Post-Event Week Email
Final touch — recap, photos, what's next
✓ Successful
All Cards Complete
Every "I'm New" card resolved by end of week
Comms · Automated
Inroads · Human
Weekend Event
Podium Text
Handoff
Completed
02 · Hug
Email Templates
Every person who enters through an inroad receives a personalised, warm email — automatically. These are crafted to feel personal, not automated. Here's what they look like.
Each of the 15 inroads has its own tailored email template — all sent from the team on behalf of Ps Sam & Jess.
03 · Warmth
Every location has Inroad Leads and Default Assignees who carry the heart of follow-up.
60+
People activated across this project
Inroads Leads, default assignees, and call teams across all locationsInroads Location Leads
Central
Winnie
Admin Oversight
Podium Tania
NSTO Abigail
Downtown
Tania
Zviko
15+ person default assignees list
Midtown
Char
Cass
15+ person default assignees list
Hamilton
Lettie
Samantha
10+ person default assignees list
Mexico City
Sam Radics
2–3 person default assignees list
Flow Assignees by Location
📋 View full spreadsheet with contact details ↗
| Flow | Type | Inroads Lead | Default Assignee |
|---|---|---|---|
| Connect Card | Connection | Tania | Heather |
| Kids New Family | Connection | Zviko | Sarah Sam TBD |
| Junior Youth New Family | Connection | Zviko | Kenwyn |
| Senior Youth New Family | Connection | Sarah Hardy | — |
| Baptism | Connection | Zviko | Piraveena |
| Child Dedication | Connection | Zviko | Maddy Newkirk |
| C3 Kids | Team | Tania | Elena Norton (+ Sarah Hardy) |
| Hospitality | Team | Tania | Tomi Jaiyeloa |
| Hosting | Team | Tania | Myles Ramsey |
| Worship | Team | Tania | Jestine Allen |
| Service Production | Team | Tania | Vince Nwobodo |
| Production | Team | Tania | Teju Agbola |
| Creative | Team | Zviko | Caris |
| Events | Team | Zviko | Holly-beth Fudger |
| Youth | Team | Zviko | Kenwyn (+ Sarah Hardy) |
HQ Team
3pm Wednesdays
Inroads HQ meet
Workflows Project Lead
Zviko
Taking over from Zeke
Automations + Technical
Jordan
Taking over from Sejin
Reporting
Jace
Comms
Laura Choi
Raising up intern to take ownership
Admin
Winnie
Intern · Connect Card Lead
Tania
Taking over from Tania
The full scope and complexity of Project Orchestra lives on Miro. Every inroad is mapped out end-to-end — from the moment someone signs up, to the automated emails, to the human follow-up calls, all the way through to completion. Here's an overview of what that looks like:
Project Orchestra — Miro Board
Click to zoom in
The rest of this presentation is structured around this framework — Everyone, Hug, and Warmth — and how they work together to make sure every single person is reached.
Data
Reporting
Every inroad is tracked with live dashboards so we can see who's coming in, where they're at in the process, and where we need to improve.
Inroads Dashboard Preview
Click to enlarge
Your Role
Takeaway Actions as a Coach / Staff (not exhaustive)
Look for your engagement and awareness. We have great structure and levels of ownership within each campus. It needs us all to champion and not let issues fall through the cracks.
01
Be a Connector — Go the Extra Mile. Let's Connect the Dots.
Interestingly enough we didn't just create this system for the newcomer — much of it has been designed for you, the team member, in mind. We want you to feel released to connect, connect, connect. If you get someone's number and reach out personally with a call to connect them straight to your connect group — amazing, this is great. But lean on the tools and systems designed to support you to be a great connector!
Where to Go on the Website
- Connect Card → I'm New section of Website
- Connect Group → Connect Group Page
- Team → Teams Page, sign up directly to the team. No Team Orientation required.
- New Family → Kids / Youth
- New Giver
- Baptism → Coming up
- Child Dedications → Coming up
- Pastoral Care / Benevolence → Bottom of Menu page
- Events → Online
02
Own It, Do It Now!
- Don't just fully rely on the inroads follow-up team — there is still a substantial percentage of people we don't successfully connect with on the phones. So if you can do it in person and not send it to the connect card follow-up team, this is way better.
- Point people to the Right Team or take them to Team Orientation.
- Help them find the Right Connect Group — don't just say "sign up." Connect them yourself, and if you can't, show them how to fill out a Connect Card.
- Fill out the form on their phone with them.
- If a default assignee does not feel trained — we have someone to train them.
- If someone tells you "no one ever reached out to me" — we have someone to point them to.
- You notice an issue or bug — we have a team to fix it.
What's Next
Coming Up
Events Flow: Easter ·
WhatsApp Community: Location-based Groups ·
Team Orientation: March
Details Click to expand
Events Flow — Easter
We are actively working on the Events Flow: Easter is the next focus event.
For Easter:
- We will have a team designated to following up people filling out connect cards for Easter.
- Across all our connect cards and links — anticipating a button that says: "I'm New; I'd like to hear more about C3"
WhatsApp Community
Location-based group threads for Default Assignees and their location Inroads Leads to communicate.
Team Orientation — Needles We Will Move
- New Signage
- Default Assignees rostered in Planning Centre as Breakout Leaders
- Huddles prior to TO to run through gameplan, host, setup/packdown responsibilities
- LP Script
- Breakout Guide
- Attendance count and RSVP link is being used by every Breakout Leader