Inroads · C3 Toronto · Planning Center data · Jan 1 – Aug 31, pulled Sep 1 2026

People are getting onto teams faster, and more of them

The 2026 campus-and-team workflows, measured against the onboarding flows they replaced. Downtown, Midtown & Hamilton; year-to-date versus the same eight months of 2025.

GRACEDevery recruitment measure is up — with a call backlog to clear (below)

Placed on teams

447 vs 225

≈2× completions recorded Jan–Aug¹

Sign-ups entering

786 vs 545

+44% cards opened YTD

Sign-up → on team

42d vs 58d

16 days faster (median)

Conversion

65% vs 55%

+10 pts of decided cards, joined

Sunday serving slots

+22%

all 3 campuses up · excl. Easter

Recruitment today — who's on a team, from the workflows

Every card in a 2026 Teams workflow, as of this morning. Completed = connection made (they're on the team); removed = connection not made. 304 onboardings have completed through the new flows (283 unique people), 169 are mid-pipeline, and a further 139 joined this year through the handful of old flows still in use¹.

Team	Sign-ups	Joined	In progress	Not made	Pipeline	Overdue

Pipeline bar: joined · in progress · not made. Creative isn’t listed — its 73 sign-ups this year still run through the 2024-era flow (see watch list).

Speed — how long it takes to start and finish

Median journey from sign-up to joining the team dropped from 58 days to 42. The share of sign-ups fully onboarded within 60 days rose from 27% to 36% — and Downtown, the slowest campus last year, cut its median in half.

Median days: sign-up → on team

Completed cards only · 2025 = Jan–Aug cohort of the old flows (n=288) · 2026 = new flows (n=304)

20252026

Onboarded within 60 days of signing up

Cards old enough to have had 60 days · Hamilton 2025 n=19, treat with care

20252026

Effectiveness — more of the people who decide, join

Of the cards that reached a decision, 65% ended with a person on a team, up from 55% for last year's Jan–Aug cohort. Completions are also accelerating through the year — August was the best month so far.

People placed on teams, by month

Completions recorded each month · 2026 counts the new flows only (old-flow completions in 2026 add ~139 more)

20252026

Are we calling people when we should?

Yes by design, not always in practice. Every 2026 flow opens with an automatic welcome email and then a Team Interest Call as the first human step — a structure the old flows didn't guarantee. Right now, though, there's a backlog:

Waiting on the call

open cards sitting at “Team Interest Call”

Of those, overdue

past the step's due date

Median wait

26d

since they signed up

All overdue cards

11% of YTD sign-ups · biggest cluster: 24 at “Roster / Attend Orientation” (21 overdue)

One focused call blitz clears it. The 22 call-stage people are the warmest leads in the pipeline — a person per campus making calls this week would zero the backlog. (Planning Center doesn't expose per-step timestamps, so overdue flags and step position are the honest proxy for call timeliness.)

Engagement — are more people actually serving?

Scheduled serving slots on a typical Sunday are up at all three campuses — combined +22% year-over-year (Easter excluded). Midtown's teams grew the most, +44%.

Average volunteers scheduled per Sunday

First Sunday of each month, Jan–Aug, from Services plans · Easter 2026 sample excluded from averages

20252026

Attendance quality baseline: in the January 2025 Downtown sample, 81% of scheduled volunteers confirmed and 7% declined. A matching 2026 confirmation pull is the natural next measure to add to the dashboard.

Watch list — the not-yet-graced pockets

FixDowntown Worship: 60 sign-ups, 3 joined, 41 not made. The audition funnel is filtering out ~93% of interest — worth a deliberate review of what happens to people who don't pass.
FixCreative never moved to 2026: the new Creative flow has zero cards while 73 sign-ups this year went through the 2024-era flow — this report's team table undercounts Creative for that reason.
WatchStalled follow-ups: 13 cards sit at “30-Day Follow Up” with a median age of 124 days; Midtown Maintenance has 5 of its 10 cards overdue.
WatchHamilton volumes are thin: 48 sign-ups YTD. Results there are good (58% joined) but small numbers move percentages easily.
Note147 sign-ups still entered old flows in 2026 (Creative 73, Maintenance 32, others). Consolidating onto the 2026 flows would make next year's comparison cleaner — and the calls guaranteed.

Method & caveats

¹ “Placed on teams” counts workflow-card completions recorded Jan–Aug of each year: 2025 = 225 completions on the legacy onboarding flows; 2026 = 308 on the new Teams flows + 139 on legacy flows still in use. By unique people, 333 individuals have completed a team workflow so far in 2026 vs 338 in all of 2025.

Sources: Planning Center People workflow cards (1,835 cards across 55 team workflows, pulled Sep 1 2026) and Planning Center Services plans (first-Sunday samples, Jan–Aug 2025 & 2026, all three Sunday service types). 2025 figures use the Jan–Aug cohort of cards created in the legacy “TEAM ONBOARDING” flows; 2026 figures use the “2026: Teams” flows plus Downtown Security. CDMX flows excluded.

Known gaps: an API pagination quirk left ~130 legacy cards unretrieved (mostly DT Kids and Creative), which slightly understates 2025 — the direction of every comparison is unaffected. Easter fell on a sampled Sunday in 2026 but not 2025, so serving averages exclude that sample. Planning Center does not expose per-step history, so call timeliness is proxied by current step + overdue flags. Completed = “connection made” per the team's convention; removed cards are counted as “not made”, and 169 cards are still undecided.